Privacy Policy for SMS Messages and Customer Interactions
Last Updated: May 14, 2025
This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with SMS messages and customer interactions. We are committed to safeguarding your privacy and ensuring transparency in our practices.
1. Information We Collect
We may collect the following information during SMS communications and customer interactions:
Personal Information: Your name, phone number, and any other information you voluntarily provide.
Communication Data: Content of SMS messages, call logs, and other interaction records.
Usage Data: Information about how you interact with our services, such as timestamps and frequency of communications.
2. How We Use Your Information
We use the information we collect for the following purposes:
Customer Support: To respond to inquiries, provide assistance, and resolve issues.
Record Keeping: To maintain a record of communications for customer service, quality assurance, and legal compliance.
Service Improvement: To analyze interactions and improve our products and services.
Legal Obligations: To comply with applicable laws, regulations, or legal processes.
3. Commitment to Not Selling Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing or other purposes, except as described in this policy or with your explicit consent. Your information is used solely for the purposes outlined above.
4. Sharing Your Information
We may share your information in the following limited circumstances:
Service Providers: With trusted third-party vendors who assist us in delivering our services (e.g., SMS platforms), provided they agree to protect your information and use it only for specified purposes.
Legal Requirements: When required by law, such as in response to a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, but we will notify you of any such change.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information and communication records for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. SMS and interaction records are kept for customer service and compliance purposes but are securely deleted when no longer needed.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Opt-Out: You may opt out of receiving SMS messages by replying “STOP” to any message or contacting us directly. Note that opting out may limit our ability to provide certain services.
Access and Correction: You may request access to or correction of your personal information by contacting us.
Deletion: You may request deletion of your personal information, subject to legal retention requirements.
8. International Data Transfers
If you are located outside our jurisdiction, your information may be transferred to and processed in countries with different data protection laws. We take steps to ensure your information remains protected in accordance with this policy.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through other communication channels.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us